Refund Policy

Last updated: [ Tue 8 April, 2025]

At IKEA DESIGN YOUR ROOM, we strive to provide an excellent experience through our AI-powered room design tool. As our services are digital and customized upon use, we encourage you to carefully review this Refund Policy before making any purchases.

1. Digital Services & Eligibility for Refunds

Our platform offers digital content and customized virtual room designs, which are delivered immediately after purchase or use. In line with UAE consumer protection guidelines and international e-commerce standards, refunds are generally not applicable for digital services once delivered or accessed.

However, refunds may be considered under the following conditions:

You were charged more than once for the same service.
You encountered a technical issue that prevented delivery and support was unable to resolve it.
You were charged but did not receive access to the service.

All refund requests will be reviewed on a case-by-case basis.

2. How to Request a Refund

To request a refund, please contact our customer service team within 7 days of the transaction, providing:

Your full name
Email address used for the purchase
Proof of payment or receipt
Description of the issue

Please send your request to: support@ikeadesignyourroom.com

3. Processing Refunds

If your refund is approved, it will be processed to your original payment method within 7–14 business days. You will be notified by email once the refund has been issued.

4. Contact Us

If you have questions about this Refund Policy, feel free to reach out at:
📧 CustomerService@ikeadesignyourroom.com
📞 +971-50-123-4567